Are LLM costs included?+
No. Pro and Enterprise are platform fees. Chat runs on your own provider keys (BYOK) and you pay OpenAI, Anthropic and others directly, at their list prices. On Free, hosted chat is included for 30 days. RAG and cache embeddings are computed locally: no embedding bill.
What happens after the 30-day trial?+
Hosted chat stops. Egress with your own Claude plan, AI flows, policies and agentic loops keep working on Free. Upgrade to Pro to chat with your own keys.
How do I move to Pro?+
Create your account in the console, then upgrade to Pro: card payment via Stripe, billed monthly.
What happens if I hit a Pro quota?+
Calls stop cleanly with a 403 and the console warns you at 80%. There is no pay-as-you-go overage and no surprise bill.
When does Pro pay for itself?+
As soon as cache, RAG and compression save more than €79 per user per month: typical for support copilots, agents with recurring prompts and document flows. The console shows tokens saved per run.
What does Enterprise add?+
Enterprise SSO (OIDC) and SCIM, the cyber pack, CCR, team memory and agent traces, an SLA and dedicated support, on dedicated SaaS or on-premise, with quotas that can be unlimited by contract.
What is CCR?+
CCR keeps the originals behind compression and lets agents retrieve them on demand, for audit, compliance and regulated sectors. Enterprise only.
Where is my data hosted?+
In Europe. Your LLM keys stay in the TokenSaver vault, never exposed to your apps; your RAG documents stay in your perimeter; traces export to your SIEM for EU AI Act and GDPR audits.